Two onsite field service technicians repairing an appliance

Grow your onsite field services through customer engagement

  • Boost revenue
  • Build customer retention
  • Get reviews

keep 1 in 2 customers

Maximize every appointment's revenue potential by up to 35% with day-of work authorizations and upsell tools designed for field service.

maximize every apt..

Reduce field service routes by 30% with a scheduler that's customized to your business and designed to get technicians to their bookings fast.

turn 10 hors

Turn ten hours of weekly admin work into one while optimizing your scheduling, increasing customer satisfaction and achieving rapid business growth.

Group 15389

Get 3x more reviews than your competitors to establish your business online with automated customer review requests.

Technician who specializes in onsite field services using Zippity
MAKE ONSITE FIELD SERVICES

Modernize your customer experience

Customer engagement is critical to your field service business’s success. That means it’s time to stop meeting modern customer expectations with outdated solutions, frustrating service, and a tedious scheduling process. 

Zippity’s field service management software differentiates your business with the most modern, online self-service experience for your customers. Unleash incoming revenue, customer retention, and positive reviews as your customers keep choosing your business, thanks to the new convenience and transparency you give them.

Nail every customer interaction

Don’t let poor customer experiences overshadow your business’s high-quality service. Use Zippity to increase customer satisfaction with every interaction, even when it’s contactless. 

Send customers specific arrival times, or better yet, offer them live technician GPS tracking. Make tracking your services as easy for them as waiting for a meal delivery order. And automate 10+ of your currently manual customer communications via instant notifications, texts, emails, and service reports.

Want to add a personalized touch to your services? No problem. With Zippity, all your admin users can text and share photos with customers on the same thread. Enabling your team to answer customer questions and provide exceptional communication.

Maximize your field service calendar

Install Zippity’s customer self-scheduler on your website to provide your customers with a convenient web experience and online portal. There, they can view customizable pricing, request fast quotes, and alter or cancel their appointment. Generate up to 95% of your bookings from this feature and schedule the rest with an added over-the-phone scheduler.

As you make scheduling easier for business and your customers, Zippity optimizes your schedule based on your rules. So you maintain complete control of your service calendar while reducing 10 hours of weekly admin work. Zippity groups appointments geographically and by day to reduce your service routes by 30% and save you an extra $1,270 in fuel per service vehicle every year. So you can pay for your Zippity subscription simply with the money you save by scheduling your services with us*.

*With Zippity’s MobileCORE package.

Empower your technicians to make more

Support your technicians with a mobile app that enables them to increase revenue potential, per customer, by 35%. 

On the road, they reach their appointments on time with complete schedule visibility and turn-by-turn directions. They perform their services faster and more accurately with service checklists and inspection tools.

As for customer communications, technicians get templated responses and reminders to communicate with customers at different stages in appointments. They can even generate professional, digital service reports with additional work authorization requests in minutes, giving customers transparency into their performed services. All of this helps your technicians get approval on one in every two upsells to raise your business’s bottom line.

Technician who specializes in onsite field services vacuuming
Onsite field services software
ABOUT ZIPPITY

Built for success

Zippity is the only field service management software dedicated to delivering premier customer experiences, as it simplifies your operations. Use one system for your point-of-sale, CRM, and shop management to raise customer satisfaction and revenue while improving your business’s efficiency. Give customers the convenience and transparency they expect with the power to self-schedule, pay online, and receive updates at every stage of their appointment. Service more customers by automatically grouping nearby appointments to the same day. So your technicians spend more time with clients and less time on the road. Make powerful, scalable field services a reality––while wowing your customers.

See how Zippity caters to your industry

Don't see your industry?

Industries

  • Appliance Repair

  • Automotive Repairs

  • Automotive Detailing

  • Carpet Cleaning

  • Chimney Sweep Services

  • Commercial Cleaning

  • Dealership

  • Dog Walking

  • Electrical Contracting

  • Fence Services

  • Flooring

  • Garage Door Services

  • General Contracting

  • Handyman

  • Installation Services

  • Irrigation Services

  • Junk Removal

  • Locksmith Services

  • Mechanical Contracting

  • Painting

  • Pest Control

  • Plumbing

  • Pool & Spa Services

  • Pressure Washing

  • Property Maintenance

  • Restoration

  • Roofing

  • Tire Services

  • Tree Care

  • Well water services

  • Window Cleaning

Make powerful field services a reality

Make powerful field services a reality

Contact our team to learn more about Zippity’s customer engagement service platform.