Amaze your customers with modern service interactions
Up to 2 users
Up to 5 users
|Onsite service empowerment essentials|
|Native technician field service app|
|Service Manager Desktop App|
|Customer self-service ecommerce platform|
|Customizable booking URL|
|Online service selection|
|Payment processing integrations|
|Coupon & discount code management|
|Automatic, geographic appointment grouping|
|Configurable Service Areas and vehicle drive times|
|Schedule-based route optimization|
|Live-sync admin and technician calendar|
|Admin app appointment management|
|Technician app appointment management (NEW!)|
|Service area and drive time optimized scheduling|
|Recurring appointment management (NEW!)|
|Day-of Service Interactions|
|Dynamic technician service report templates|
|Technician multipoint inspection app|
|Work authorization requests with photo uploads|
|Automated "service translated" reports|
|Customer online work authorizations|
|Automated invoicing and payment collection|
|Automated email and text messaging|
|Unlimted two-way messaging|
|In-chat customer & appointment details|
|Group chat between technicians, customers, and dispatch (NEW!)|
|Customer Data Management|
|Customer account management|
|Customer service histories|
|Bulk data upload/download capability|
|Insights & Data Reporting|
|Appointment performance reporting|
|Total daily drive time analytics|
|Bulk data import & export|
|Employee activity analytics|
|(Automotive only) License plate to VIN & YMMT matching|
|(Automotive only) Tire fitment, oil specification, parts data|
|Quote builder with multi-choice tool|
|Online customer acceptance with self-scheduling|
|Quote management and organization|
|Live tracking of technician GPS|
|Centralized monitoring with route plan|
|Commercial/fleet service support|
|Commercial account management|
|Consolidated work approvals|
|Multi-role users (drivers, managers, etc...)|
|Precanned technician responses|
|Onboarding bulk data uploads|
|1-on-1 platform training|
|Dedicated account manager|
|Connect your own subdomain|
Tools for elevated field service
Whitelabeled online booking flow
Enable up to 90% of your customers to book appointments, view pricing, and submit payment information online by embedding Zippity's self-scheduling functionality on your site
Automatic geographic appointment groupings
Reduce scheduling headaches by only showing customers booking time slots that fit your geographic, vehicle, and scheduling availability preferences. Set limits for drive time, service areas, and work hours, so customers only book appointments that work for your business.
Instant customer & technician chat
Keep in touch with customers and give them the transparency they deserve before, during, and after service with fully-integrated texting, emailing, and calling between technicians, admins, and customers.
Revolutionary multi-point inspection tool
Easily complete multipoint inspections with an accurate, user-friendly system that combines pre-canned responses and photo evidence to give full visibility into your inspection. Standardize the process for common services, ensuring that your technicians perform amazing service and provide documentation for customers every step of the way.
Easy, professional reporting
Generate digital service reports within minutes to offer transparency to customers. Automatically organize your service results into clean, professional reports, saving your technicians time and allowing them to earn customers’ trust.
Automated review requests
Make your business stand out from the competition. Automate customer review requests to help happy customers spread the word and to make sure that your best work doesn’t go unnoticed by potential customers.
"With Zippity’s software, and its ability to optimize your schedule, streamline payments and facilitate great customer communication, going mobile can be made easy."
"I like Zippity for multiple reasons -- the MPI reports, the sales ability, the tech. I love the customer portals that streamline the whole scheduling process by giving customers the ability to schedule online and call in less. And having everything on one platform is ideal.”
"Zippity’s software can make your life easier, period. It’s an absolute no-brainer. Save yourself the headache, the hassle of having to book customers, perform services, and collect payments manually. I appreciate everything the Zippity team has done and created, and business has been smooth sailing ever since I deployed their product."
During our time as a mobile mechanic business, our team at Zippity faced a common industry problem: choose a pricey, complex operating system or use fragmented tools that need to be cobbled together manually. That’s why we built the world’s first customer engagement service platform.
Zippity is the only solution that enables you to provide customer-centric onsite services with elevated, digital communications. Raise revenue, customer retention, and reviews while turning every 10 hours of admin work into one. Wow your customers as you make powerful onsite service a reality.
Need help determining your plan? Talk to one of our experts to learn more. Contact us today