Zippity Privacy Policy

Last Updated: June 1, 2021

  1. Introduction

This Privacy Policy describes the practices of Zippity, Inc., a Delaware corporation (“Zippity,” “we”, “us”, “our”) with respect to our collection, use and disclosure of personal information we collect from and about users (“you”, “your” or “users”) of our website (the “Zippity Site”) or of third-party websites that are authorized by us to use our cloud-based customer onsite experience platform (the “Zippity Platform”).

Partner Sites

A number of Zippity’s enterprise customers are authorized by Zippity to use the Zippity Platform via their websites (each a “Partner Site”) to deliver enhanced features and functionalities to their end users.  To the extent the Zippity Platform is embedded in such Partner Site such that it enables Zippity to collect personal information via the Partner Site, such collection by Zippity is subject to this Privacy Policy.  Any other collection of personal information via the Partner Site, including by its third-party operator, is outside the scope of this Privacy Policy.  Except for its own collection via the Zippity Platform described in this paragraph, Zippity is not responsible for the privacy practices or the content of the Partner Sites or any other websites to which the Zippity Site links or which link to the Zippity Site or link to or embed the Zippity Platform.  We encourage you to read the posted privacy policies of all relevant third parties whenever interacting with any website not operated by Zippity.

Additional Definitions

As used in this Privacy Policy: “Buyers” are persons purchasing Services via the Zippity Site or Zippity Platform; “Professionals” are persons providing such Services; and “users” or “Users” are Buyers, Professionals and other users of the Zippity Site or Zippity Platform.

Effectiveness of this Privacy Policy; Revisions

By accessing or using the Zippity Site or Zippity Platform (including via a Partner Site), or by registering for or receiving our car maintenance services (“Services”) available via the Zippity Site, you acknowledge that you have read and understand the terms of this Privacy Policy, which is hereby incorporated by reference within our applicable terms and conditions.  Zippity may revise this Privacy Policy from time to time.  Any such revisions will be reflected by the last updated date above and will take effect as of that date.  Please revisit this page to stay aware of any changes.

  1. Collection and Use of Personal Information

We collect information about you, including information that directly or indirectly identifies you, through your use of the Zippity Site or Zippity Platform:

  • When you (or other users) provide the information within the Zippity Site or Zippity Platform, through filling out forms or otherwise submitting, posting or uploading personal information, or by corresponding with us regarding the Zippity Site, Zippity Platform or any related matter;
  • When we receive the information from third parties (such as the enterprise customers who operate Partner Sites) or from publicly available data sources (such as automotive directories); and
  • Using automated tracking technologies, such as cookies and web server logs, to collect information about your computer or mobile device and internet connection (including your IP address, operating system and browser type and version) and details regarding your use of the Zippity Site and Zippity Platform.

We use such personal information to: provide you with information, products or services that you request or that we are otherwise contractually obligated to provide; assist you in obtaining or providing services via the Zippity Site or Zippity Platform; provide you with support and training; complete/fulfill transactions (including sending invoices and collecting payments) and contests; improve our products, services, and operations; personalize and continually improve user experience; market our products and services; perform statistical, demographic and marketing analyses of users; and facilitate our other legitimate business purposes, including managing our security obligations, protecting the safety and well-being of Zippity, our users and others, and complying with applicable laws and regulations.

Without limiting the above, we have provided additional detail below regarding certain categories of information that we collect:

Registration Information

If you register an account that allows you to buy or sell services via the Zippity Site or Zippity Platform, we collect registration information that may include first name, last name, password, street address, city, state, zip/postal code, country, phone number, and email address.  Professionals may also set up their Zippity profile to describe their experience, rates and qualifications, which in turn will help potential Buyers decide whether/how to make use of your services. Some registration information will be mandatory and some registration information is optional.

Payment Information

Zippity offers a payment system that allows Buyers and Professionals to make credit card payments via the Zippity Site and Zippity Platform (the “Payment System”).  If you make use of the Payment System, you will be required to enter your credit card number and/or other financial institution information.  That information will be collected directly by a third-party payment processor contracted by Zippity, subject to the payment processor’s privacy policy.  Through a process designed by the payment processor to facilitate secure treatment of payment information, Zippity then receives information relating to the transaction, which Zippity considers personal information subject to this Privacy Policy.

Buyer-Professional Order Information and Call and SMS Data

Among other features and functionalities, the Zippity Site and Zippity Platform facilitate the placement and acceptance of work orders by and between Buyers and Professionals, including by facilitating communications between Buyers and Professionals.  Although these work orders and communications are controlled by individual users, not Zippity, Zippity may, in connection with facilitating such work orders and communications, collect related data, including information contained in the work orders and SMS messages, dates and times of calls and SMS messages, and the parties’ phone numbers.  Zippity also reserves the right to monitor communications throughout the Zippity Site and Zippity Platform, and to terminate access/use by any user violating any applicable terms or policies or any applicable laws.

Online Surveys and Contests

From time to time, Zippity may conduct online User surveys to collect information about our Users’ preferences.  Unless otherwise indicated at the time of the survey, each survey is optional and, if you choose to respond, your responses will be stored anonymously. Similarly, Zippity may offer contests to qualifying Users.  We will typically collect contact and demographic information from survey participants, including name, email address and mailing address.  Each survey/contest may be subject to additional privacy notices and terms and conditions provided at the time of the survey/contest, which will take precedence to the extent they conflict with this Privacy Policy.

Anonymized/Aggregated Data

There may be circumstances where we collect or retain information, including some of the above-described categories, in an anonymized and/or aggregated form, such that it cannot reasonably be associated with you, for statistical analysis, product development, marketing, research and other uses.  We consider such information to be non-personal information that is not subject to this Privacy Policy. 

  1. Sharing of Personal Information

We may share personal information with the following categories of third parties:

  • Other Users: We may share your personal information with other Users who have a reasonable need to know such information, such as a Professional who needs access to the contact information and job details for a work order placed by a Buyer or an enterprise customer who needs access to an end user’s personal information in order to fulfill an appointment placed via a Partner Site.
  • Service Providers: We may share your personal information with third-party service providers who assist with aspects of our business, including sending emails and SMS messages, operating and hosting the Zippity Site and Zippity Platform, and marketing and advertising our products.
  • Other Intermediaries: We may share your personal information with third parties who assist with advertising and marketing of our business and performing business analytics, with a third-party credit card processing company, and with a third-party provider of vehicle service records.  Some of these third parties may use this information for their own marketing and other secondary commercial purposes not directly related to the services they provide to Zippity.
  • Zippity Affiliates and Successors: We may share your personal information with affiliated or successor entities, including in connection with a sale, reorganization, consolidation, or merger.
  • Other Third Parties: We may share your personal information, including with government bodies or law enforcement agencies, when we believe it to be necessary for protecting the safety and well-being of Zippity, our users and others or complying with applicable laws and regulations
  1. Security of Personal Information

We take reasonable measures designed to protect personal information from unauthorized access and against unlawful processing, accidental loss, destruction, and damage.  For example, our Payment System, as designed by our payment processor to facilitate secure treatment of payment information, is operated using secure Internet connections, using SSL (Secure Sockets Layer) encryption. We cannot, however, guarantee the security of your personal information, particularly as it travels over the Internet. As such, we encourage you to exercise caution in determining what information you disclose via the Internet.

  1. Retention and Deletion of Personal Information; Terminating Your Account

We will not retain your personal information for longer than necessary, taking into account this Privacy Policy, internal record retention schedules, applicable legal obligations, and whether and when you have terminated your account. If you terminate your account, your personal information may not be recoverable, though you may continue to receive email communications for a short period of time until we have updated all of our databases.

  1. Your Privacy Choices and Rights

You may opt-out of receiving marketing emails at any time by clicking on the unsubscribe link in any marketing email you receive from us.

You have the option of disabling cookies via your browser settings/preferences. If you disable cookies on your browser, please note that some parts of the Zippity Site and Zippity Platform may not function as effectively or may be considerably slower. 

On the Zippity Site, you may update your registration information using the appropriate tools in the Zippity navigation bar, and you may update your payment information using the appropriate page.

You can also contact us at any time using the contact information listed in the last section of this Privacy Policy to request we do any of the following:  (i) erase or delete all or some of your personal information; (ii) change, update, or correct your personal information; (iii) restrict how we use all or some of your personal information; (iv) access your personal information and, where applicable and feasible, request to receive that information in a commonly used electronic format (or ask for this information to be provided in that format to a third party); or (v) disclose what personal information we collect, use, disclose or sell.  We will consider and respond to any such requests promptly and otherwise in accordance with applicable laws.

  1. Transmittal of Data to and Processing of Data in the United States

Zippity is located in the United States. Please be aware that any information you provide to us may be transferred to and processed in the United States and be subject to United States law. The privacy and data protection laws in the United States may not be equivalent to the laws in your country of residence.

  1. Children

The Zippity Site and Zippity Platform are not intended for children under the age of 16. We do not knowingly collect or solicit personal information from anyone under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any such information, please contact us at

  1. Contacting Us

If you have any questions about this Privacy Policy or the practices of this Site, you may contact us at