Everything you need to grow your automotive mobile service business, all in one place
Set the standard for mobile automotive service and increase customer satisfaction with Zippity’s purpose-built operating system. Fully-integrated with a point-of-sale CRM system, a self-scheduling optimization tool and a shop management solution, you’ll have every function to deliver transformative customer experiences, grow revenue per customer and maximize generated appointments per day.
In a nutshell
Amaze your customers
Provide your customers the convenient, digital experience they expect—from the moment they schedule their appointment to the time their service is complete. Give customers an online booking solution that showcases service options and prices specific to the make, model, and year of their vehicle. Text and email your customers appointment reminders, real-time status updates and service summaries that include online work authorization requests for additional services. Your customers can even two-way text and share photos with all admin users on the same thread, making it easy for your team to instantly answer questions. It all adds up to a five-star customer experience.
Maximize your bookings
Put an end to scheduling headaches with the most sophisticated online scheduling tool in the industry. Zippity’s 24/7 customer self-scheduling software increases daily bookings up to 50%, while keeping you in control of your schedule. Customers can only see time slots based on your vehicle and scheduling availability, and your set zip code and drive time limits. As a result, you can efficiently service every appointment and streamline service routes by geographically clustering appointments. Say hello to Zippity and goodbye to the pain of organizing your mobile service schedule.
Improve operational efficiency with full control
Access complete system oversight and the tools you need to scale your business from within your admin portal. Effortlessly manage your technicians and their schedules with live GPS tracking and powerful dispatch map-based visualizations, showing each of their service vehicles, appointments and routes of the day. Receive secure online payments for services and generate transparent customer invoices within minutes. Automate customer review requests to show off your five-star service and link your business's scheduling portal right next to them, ensuring you receive instant, online bookings from confident customers.
Set your technicians up for success
Support your technicians with a mobile app that offers everything they need to deliver expert automotive mobile service. In the field, technicians can take advantage of full schedule visibility, turn-by-turn directions and a customer response tool. Under the hood, technicians can utilize an easy multipoint inspection tool that automatically converts inspection data into professional, customer-facing service reports that include additional work authorizations requests. You’ll be providing them an assistant right in the palm of their hand, so they can upsell with confidence and wow customers.
Improve your bottom line
Closely monitor your company’s operational success with configurable appointment and revenue reporting. Track Key Performance Indicators of scalability, like total daily drive times and service times, and watch as Zippity optimizes them. Group appointment reporting by date to spot trends over time, find room for optimization and identify valuable business opportunities. Leverage reporting to support your team and find cost-effective means of growing your business.
Configured for success
Experience the impact of Zippity right away with an intuitive user experience. Set up system preferences your way, with the choice between a configurable setup tailored to your business or a template designed for your mobile service industry. Seamlessly import your current customer records to Zippity’s centralized customer database, where you can easily organize and export them. Fully integrate your existing billing systems from Quickbooks or Stripe. Receive complete onboarding and service support from a dedicated customer success team and your assigned service advisor to guarantee fast implementation that increases your ROI.
Make mobile service easy
Contact our team to learn more about how you can expand your automotive business with our mobile shop management software. Choose Zippity today to drive your business to new heights.