All the software you need to service your clients. Nothing you don’t.
Get the secret to delivering efficient onsite services that amaze your customers and raise your bottom line. Zippity’s customer engagement service platform holds a point-of-sale CRM system, a customer scheduling optimization tool, and a shop management solution, all in one. Giving you and your technicians every function to raise customer satisfaction, revenue potential, and appointments.
Built for onsite service
Reimagined customer experience
Generate up to 50% higher customer retention with a sophisticated, customer-facing web experience. Complete with online payments, digital invoicing, instant communication, and streamlined service reports.Learn More
Convert more prospects into customers with easy online quote requests and scheduling integrations. Then use Zippity to maximize your schedule and shorten your service routes by an average of 30%.Learn More
Revolutionary inspection tools
Make up to 35% more revenue with a mobile app that guides your technicians through inspections, provides professional customer communication, and upsells with dynamic templates.Learn More
Get the three applications you need: customer portals, an admin portal, and an onsite technician mobile app. All in a system that pays for itself with the money you save with its scheduler.Learn More
Amaze your customers
Give your customers what they expect—visibility into their service quality, technician progress, and costs. Let them schedule and pay for their services online, with upfront pricing and immediate quotes. Offer accurate technician arrival times, automate status updates, and email service reports with work authorization requests for additional services. Your customers can even text and share photos with technicians and admin users on the same thread, making it easy for your team to keep them informed.
Maximize your bookings
Enable 95% of your customers to conveniently schedule their appointments online, so you don’t have to. Then watch as Zippity increases your schedule’s efficiency by up to 50%, grouping nearby appointments together and shortening service routes—based on the rules you set. Say hello to Zippity and goodbye to painful schedule management.
Improve operational efficiency with full control
Access complete company oversight and the tools you need to scale your business from within your admin portal. Manage your technicians and their schedules with live GPS tracking and powerful dispatch map-based visualizations, showing each of your service vehicles, appointments and routes of the day. Receive secure online payments for services and generate transparent customer invoices within minutes. Automate customer review requests that publish directly to Yelp to show off your five-star reviews. There, your business scheduling portal will be linked to reviews, ensuring you receive instant, online bookings from confident customers.
Set your technicians up for success
Support your technicians with a mobile app that enables better service performance. On the road, they have access to complete schedule visibility and turn-by-turn directions. Onsite, they use service checklists and receive reminder notifications to communicate with customers at vital stages in appointments. Throughout service, your technicians can chat with customers and agents on a dedicated business line, keeping everyone on the same page. They can even automate professional, customer-facing service reports with their entered inspection data. Finally, they’ll finish services by automating customer review requests to build a portfolio of positive online reviews and draw in confident prospects.
Get instant results
Experience the impact of Zippity right away with an intuitive user experience. Set up system preferences your way, with the choice between a configurable setup tailored to your business or a template designed for your service industry. Seamlessly import your current customer records to Zippity’s centralized customer database, where you can easily organize and export them. Fully integrate your existing billing systems from Quickbooks or Stripe. Receive complete onboarding and service support from a dedicated customer success team and your assigned service advisor to guarantee fast implementation that increases your ROI.
Three Applications, One System
Online Customer Experience
Give your customers the modern experience they expect with a customer portal that is fully integrated into your site. Customers can schedule and manage appointments, view personalized pricing, and pay for services before each appointment. Increase convenience and transparency for your customers and simplify your business while boosting revenue.
Manage your entire mobile service operations from one place, with geographically optimized scheduling, CRM software, a Point-of-Sale program, a customer communication app, and performance reporting. All unified in one app, so you can increase your visibility into your business and stop wasting time coordinating between multiple pieces of software.
Mobile Technician App
Set your technicians up for success with a native app that is built specifically for mobile service. Technicians can manage their schedules, get turn-by-turn navigation, and conduct streamlined multi-point inspections with their phones. They can also communicate efficiently with customers and easily produce industry-standard service reports, all to increase their quality of service and decrease their admin work.
Make powerful onsite service a reality
Contact our team to learn more about Zippity’s customer engagement service platform.